Making the Kancelaria-direct available to your customers allows you to transfer at least part of your communication to the Internet platform. Your customers may enjoy the conveniences of Internet communication. Your company gets available 24 house per day for your customers equipped with any computer with Internet access. Problems with phones, appointment setting or physical distance between a customer and an law office do not exist any more.

For your customers: time saving and convenience

According to implementation, your customers may obtain the following functionalities:

• self-registration in the system and creating Customer panel (when the system is to serve as a tool for collecting new orders via the Internet),
• asking question and attaching documents in electronic form at any convenient time,
• receiving reply and documents prepared by a law office,
• accepting and rejecting service evaluations,
• obtaining information on current actions being performed,
• receiving e-mail notifications concerning new actions performed in the system by law office employees,
• obtaing information on time dedicated to individual issues (in case of hourly rate).

Special functions facilitating large enterprise support

The Kancelaria-direct system contains funtctions enabling communication with enterprises and institutions, where there are many persons on the customer side (e.g. employees from various departments) authorized to access some of the information handed over by a law office).

Support of legal entites with a complex organization structure is facilitated by the following functionalities:

• creating many User accounts withinb one User account,
• defining enterprise organization structure,
• administering individual user privileges,
• possibility of defining individual Questions/Issues accessability for the system users.

For a law office: centralization of information, group work and service quality supervision

The Kancelaria-direct system was designed to provide the highest Internet communication standards. Apart from creating an innovative image of a company, the system contains several internal advantages improving work organization in your office. Among them there are:

• information flow management,
• centralization of information in a common database,
• the possibility to provide services from any place at any time,
• extended group work capabilities, current service quality supervision,
• factual control over services before making it available to the customer,
• a database that it is developped systematically – service archive.

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